Privacy Policy

Effective Date: 01/01/2025

1. Who We Are

Elite Concierge SAS is the data controller responsible for your personal data under this policy.

2. Personal Data We Collect

• Identification (name, title)
• Contact information (email, phone, address)
• Preferences (travel, dining, lifestyle)
• Payment details (processed via secure third‑party providers)
• Technical data (IP address, browser type, cookies)

3. How We Use Your Data

We process personal data to deliver services, process bookings and payments, communicate with you, personalize experiences, and improve our offerings.

4. Legal Basis for Processing

• Consent (newsletter subscriptions)
• Contract performance (concierge services)
• Legal obligations (invoicing, tax)
• Legitimate interest (marketing & service improvement)

5. Data Sharing

Data may be shared with trusted partners (e.g., hotels, airlines, payment processors) to fulfill your requests. All partners comply with GDPR obligations.

6. International Transfers

When transfers outside the EU are necessary, we use appropriate safeguards such as Standard Contractual Clauses.

7. Cookies & Trackers

This site uses cookies to analyze traffic, remember preferences, and enhance user experience. You can manage cookies via your browser or our cookie banner.

8. Data Retention

We retain personal data only as long as necessary for the purposes collected or as required by law.

9. Your Rights

You have rights of access, rectification, erasure, restriction, portability, and objection. To exercise these rights, contact legal@concierge-elite.com.

10. Contact & Complaints

If you have concerns about your data, please contact us. You may also lodge a complaint with the CNIL: www.cnil.fr.